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Frequently Asked Questions

Account and Login

Do I need to create an account to make a purchase?

Yes, to place an order, you must create an account with us. Guest checkout is not available.

How do I retrieve my lost password?

Forgot your password? Simply click ‘Forgot Password’ on the login page to reset.

Ordering and Payment

How do I place an order?

Follow these easy steps:

  1. Add desired products to your cart.
  2. Optionally, save products for later by adding them to your “Wish List”.
  3. Review your cart: check products, quantity, and price.
  4. Edit cart: remove or update items as needed.
  5. Apply coupon (if available): enter code to receive discount.
  6. Sign in or register: existing customers sign in, new customers click “Register”.
  7. Calculate shipping: Shipping costs varies with distance and will be calculated at checkout. (free delivery within _km)
  8. Click “Proceed to Checkout”.
  9. Enter delivery address details.
  10. Select payment: Cash on Delivery (COD).
  11. Confirm and “Place Order”.
  12. Check your email for order confirmation.
What payment methods do you accept?

We accept cash on delivery (as we operate on a cash-on-delivery/pay-on-delivery basis). 

Is my personal information secure?

Yes, we prioritize data protection and committed to protect your personal information. We currently only offer Cash on Delivery (COD) payment option, our site maintains robust security protocols to ensure your data remains confidential.


We collect and use it solely for the purpose of completing the order with you. We do not:

  • Rent or sell your personal information
  • Disclose your information to third parties
  • Use your information for unrelated purposes


Note: Your data security and confidentiality are our top priority.

Shipping and Delivery

What are your shipping options?

We offer convenient and reliable shipping through our direct company vehicles, ensuring timely delivery to your doorstep.

How long does shipping take?

Delivery times vary depending on your location [3-5 business days].

  • If your order doesn’t arrive within 5-7 business days, please reach out to our dedicated customer support team.
Can I track my order?

Yes, follow these steps:

  1. Log into your account.
  2. Click on “Return & Orders”.
  3. Select “Track Order”, if you wish to track.

You’ll also receive email updates with tracking information